FAQ

A: Online catalogs are available on this website. Click on Online Catalogs from the Home Page. Your local retailer may also be able to provide you with spec sheets to assist in your decision making process. Use our online Find A Retailer feature to find the store nearest you.
https://www.plornexulvix.online/catalogs

A: Universal furniture products are sold through authorized dealers only. However, many of our retailers do provide online ordering through their websites, for customers within their service areas only. We strongly recommend that you purchase your furnishings through a local retailer, to ensure the very best service after the sale. Use our online Find A Retailer feature to find the store nearest you.
https://www.plornexulvix.online/retailers

We're experts at making fine furniture, not retailing. So, we carefully select our retail partners to ensure that you, our ultimate customer, enjoys an excellent shopping experience, affordable pricing and exceptional after the sale service. Use our online Find A Retailer feature to find the store nearest you.
You may also purchase through a design professional in your area.

A: Your local Universal furniture dealer will be happy to provide you with complete pricing information, including special promotions and in-store discounts. To get pricing information from the retailer nearest you, use our online Find A Retailer feature to find the store nearest you.

A: If you are interested in a particular discontinued line, please use our online Find A Retailer feature to find stores in your area that may still have inventory for sale.

A: We select our retail partners based on their ability to ensure your total satisfaction with your selections. To find the retail expert nearest you, just use our convenient online Find A Retailer feature.

A: Universal Furniture warrants its products against defects in materials and workmanship for a period of one year from the date of the original purchase. For products which Universal Furniture finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option.
Special Order Upholstery Warranty Information PDF

A: Cancellations will not be accepted after the order has been entered into production. Order Acknowledgements should be carefully reviewed to ensure compliance with your original order.

A: Assembly Instructions for each collection can be found here and are located at the bottom of our website (footer) under Retailers and on the left side of the FAQ page.
https://www.plornexulvix.online/assemblyinstructions

A: If dirty, clean the finished parts with mild dishwashing liquid and water solution applied on a damp cloth and wipe. The cloth should not be excessively wet.

A: All frames are made with selected hardwoods and engineered hardwood laminates. All frames feature interlocking glued joints. High-stress joints are glued, and corner blocked for durability.

A: Yes, the zippers are a function of manufacturing and not for the purpose of removing for cleaning and are on all cushions.

A: Frames Limited Lifetime - Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in wood frame components. The warranty applies for the lifetime of the product if it remains upholstered in the original fabric. Springs Limited Lifetime - Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in spring components. The warranty applies for the lifetime of the product if it remains upholstered in the original fabric.
Cushions

• Uni-blend: 2 Year Warranty -
  Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 2 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric.
• Uni-blend: 2 Year Warranty -
  Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 2 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric.
• Spring Down: 5 Year Warranty -
  Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 5 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric.

Mechanisms 3 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in metal mechanism components. The warranty applies for 3 years from the time of delivery of the product if it remains upholstered in the original fabric.
Mattresses 3 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in the innerspring sleeper mattress. The warranty applies for 3 years from the time of delivery of the product if it remains upholstered in the original fabric. This warranty excludes coverage for the loss of foam resiliency under normal, noncommercial conditions. The softening of foam is a normal condition and does NOT constitute the loss of resiliency.
Upholstery 1 Year Warranty -
Please see the Warranty Information document for details and specifics.

A: Dust and dirt promote premature fabric wear. Vacuum the surface of your furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture.

A: To request a Universal To The Trade account please complete the following form or contact your local Universal Furniture Representative. You may also call our Design Line at 877-804-5535 for more information.

A: Authorized To The Trade accounts can submit claims through Universal Furniture Support or call us at 800-776-7986 for more information on how to file a claim or the status of a claim.

A: Authorized To The Trade accounts can submit service requests by emailing us at service@universaltothetrade.com call our Design Line at 877-804-5535 for more information.

A: These claimers will be addressed in the following manner:

• Universal will determine if the product can be repaired and will arrange for said repairs, providing parts at no cost to the participant. Repair work that is not arranged by Universal should be paid for by the participant and may be submitted for reimbursement. All repairs that are anticipated to exceed $100 should be pre-approved by Universal prior to the work actually being completed if the participant is seeking reimbursement. Universal will only directly pay repair providers that have been arranged or scheduled by Universal.
• Universal may offer the participant an allowance credit to keep and use or re-sell the product "as is". This allowance credit will be in lieu of any repairs and Universal will not reimburse for repairs when an allowance credit has been granted.
• Universal will send the participant a no-charge replacement product to the receiver warehouse OR offer a full credit or refund in lieu of replacement. Universal is not responsible for extended storage costs, travel time charges from a repair company, delayed delivery or re-delivery fees, so it is recommended all items be inspected immediately upon receipt.

Please contact our Design Line at 877-804-5535 or Claim Support at 800-776-7986 for further clarification.

All of the above options for resolution will be determined in consultation with Universal Furniture based on all facts involved following Universal Furniture Limited Warranty.